Introduction
These Terms and Conditions ("Terms") govern your use of the Warm Low Living Ltd website and services. By using our website or engaging our services, you agree to these Terms.
Company Details:
- Company Name: Warm Low Living Ltd
- Registered: in England and Wales
- Company Number: 16004076
- Registered Address: First Floor, St. James House, StJames Square, Cheltenham, Gloucestershire, England, GL50 3PR
- Part of: EARNZ PLC
Definitions
- "We", "us", "our" refers to Warm Low Living Ltd
- "You", "your" refers to the user of our website or client of our services
- "Services" refers to energy efficiency, home improvement, and grant-funded installation services we provide
- "Website" refers to https://www.warmlowliving.com
Use of Website
Acceptable Use: You agree to use our website only forlawful purposes and in a manner that does not infringe the rights of others orrestrict their use of the website.
Prohibited Activities: You must not:
- Use the website in any way that causes damage to the website or impairs its availability
- Use the website for fraudulent purposes or in connection with criminal activity
- Transmit any harmful code or malicious software
- Attempt to gain unauthorised access to our systems
- Collect data from the website using automated means
Intellectual Property
Copyright: All content on this website, including text, graphics, logos, images, and software, is the property of Warm Low Living Ltd or its licensors and is protected by UK and international copyright laws.
Trademarks: The Warm Low Living name and logo are trademarks of Warm Low Living Ltd. EARNZ and related marks are trademarks of EARNZ PLC.
Use of Content: You may view and print content from the website for personal, non-commercial use only. You may not reproduce, distribute, modify, or create derivative works without our prior written permission.
Services
Service Provision: We provide energy efficiency and home improvement services including solar panel installation, heat pump installation, insulation, and access to government-funded grant schemes. Services are provided to homeowners, social landlords, local authorities, and other eligible clients.
Scope of Services: Our end-to-end service covers every stage of an energy efficiency project, including:
- Property Assessment — comprehensive home energy surveys to identify current energy performance, heat loss areas, improvement opportunities, and projected costs and savings
- Design — tailored improvement plans designed for the individual property, budget, and goals, prioritising maximum energy savings, comfort, compliance, and long-term performance
- Funding Support — assistance accessing government-funded grant schemes, including handling paperwork, ensuring scheme compliance, and maximising the funding available
- Project Management — end-to-end coordination of scheduling, logistics, supplier and subcontractor management, quality assurance, compliance documentation, and final certification
- Installation — delivery by certified engineers to the highest standards, including full health and safety compliance, comprehensive testing and commissioning, and clear handover and aftercare guidance
Funding Schemes: We assist eligible clients in accessing government-funded energy efficiency schemes. Current schemes include:
- Warm Homes Social Housing Fund (WH:SHF) — funding forsocial landlords including local authorities and housing associations toimprove the energy performance of social housing. We work with social landlordsto design and deliver WH:SHF-funded retrofit projects from bid support throughto practical completion.
- Warm Homes Local Grant (WH:LG) — funding for fuel poorprivate homes. We work with Local Authorities to develop and deliver WH:LG bidsand grant funding, identifying eligible households and managing the journeyfrom marketing through to safe and compliant installation completion.
Eligibility for all funding schemes is subject to schemerequirements and government policy, which may change. Eligibility is notguaranteed and should be verified at the time of application.
Quotations: Any quotations provided are valid for 30 days unless otherwise stated. Quotations are not binding until a formal contract is agreed.
Contracts: All services are subject to individual contracts which will specify the scope of work, timeline, pricing, and other terms. These Terms are supplementary to any individual contract.
Accuracy of Information
We endeavour to ensure information on our website is accurate and up-to-date. However:
- Information is provided for general guidance only
- We do not guarantee the accuracy, completeness, or timeliness of information
- Funding availability, scheme eligibility criteria, and government policy are subject to change — information should be verified at the time of application
- Information should not be relied upon as professional advice
- We reserve the right to update information without notice
Third-Party Links
Our website may contain links to third-partywebsites. We are not responsible for:
- The content of third-party websites
- The privacy practices of third-party websites
- Any loss or damage arising from your use of third-party websites
Links are provided for convenience only and do not implyendorsement.
Limitation of Liability
To the fullest extent permitted by law:
We exclude all representations, warranties, and conditions relating to our website and services.
We will not be liable for:
- Any indirect, consequential, or special losses
- Loss of profits, revenue, data, or business opportunity
- Any losses arising from your use of our website
- Any losses arising from reliance on information about scheme eligibility or funding availability
Nothing in these Terms excludes or limits liability for:
- Death or personal injury caused by negligence
- Fraud or fraudulent misrepresentation
- Any liability that cannot be excluded by law
Maximum Liability: Our total liability to you for any claims arising from these Terms shall be limited to the amount paid by you for our services (if any) in the 12 months preceding the claim.
Data Protection
Your use of our website and services is also governed by our Privacy Policy. By using our website, you consent to the processing of your data in accordance with our Privacy Policy.
Compliance
Industry Standards: We comply with relevant industry standards including PAS 2030 and PAS 2035 where applicable.
Regulatory Compliance: We operate in compliance with UK regulations governing energy efficiency and home improvement works, including applicable requirements under government funding schemes.
Changes to Terms
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to the website. Your continued use of the website constitutes acceptance of the updated Terms.
We recommend reviewing these Terms periodically.
Termination
We reserve the right to:
- Suspend or terminate your access to the website at any time without notice
- Remove or edit any content you submit to the website
- Take legal action if you breach these Terms
Force Majeure
We shall not be liable for any failure or delay in performing our obligations due to circumstances beyond our reasonable control, including but not limited to:
- Acts of God, natural disasters, severe weather
- War, terrorism, or civil unrest
- Government restrictions, regulations, or changes to scheme funding
- Pandemics or epidemics
- Strikes or labour disputes
- Failure of suppliers or subcontractors
Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
Entire Agreement
These Terms, together with our Privacy Policy and any individual contracts, constitute the entire agreement between you and Warm Low Living Ltd regarding use of our website and services.
Governing Law
These Terms are governed by the laws of England and Wales. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Contact Information
For questions about these Terms, please contact us:
Warm Low Living Ltd
Email: info@warmlowliving.com
Phone: 0800 2294083
Address: First Floor, St. James House, St James Square, Cheltenham, Gloucestershire, England, GL50 3PR
Part of: EARNZ PLC | Website: https://www.earnzplc.com
